Frequently Asked Questions (FAQs) – Your perfect children’s bed

The height of the railing is about 30 cm, which ensures maximum safety for the child while sleeping. Only the bed model has a higher railing - it is about 50 cm.

Yes! Each bed comes with clear electronic assembly instructions, and most customers assemble them in less than 60 minutes. All you need are basic tools - a screwdriver and allen wrench (included) and someone to help. To speed up the work, we encourage you to use a screwdriver.

The bed is always a few centimeters wider and longer than the surface of the mattress. The exact size depends on the selected model and its size. You can easily find all the technical data in the drawings at the bottom in the description of each bed. 

The mattress should be the same size as the bed, for example, for a 200x90 cm bed fits a 200x90 cm mattress.
For beds with a railing, we recommend mattresses with a height of 12-14 cm, which provide stability and comfort.
Models that fit our railed beds are Nike Bed mattress 12cm, Memory Bed mattress 14cm and Klio Bed mattress 10cm, made of safe and certified materials.

We do not offer size modifications or custom colors. You can choose from many available variations on our website.

The drawer mattress should be 10 cm shorter than the length of the bed, for example, a drawer mattress 190x90 cm fits the bed 200x90 cm.

The maximum height of the drawer mattress is 12 cm, which ensures easy closure of the drawer.

Available mattress models: Nike Bed mattress 12cm and Klio Bed mattress 10cm.

Beds 120 and 140 cm wide have a narrower drawer (50-60 cm).

Yes, our beds are made of certified raw pine wood. Colorful variants are covered with safe varnishes or acrylic paints that meet EU safety standards. All edges are rounded to minimize the risk of injury. All our beds are designed and manufactured in accordance with EN 1725:2023 standard.

Beds: 15-25 business days 
Mattresses: 5-10 business days
Delivery time: 5-9 business days

 Production time is always indicated in the description of each product.

No, because we process each order individually to guarantee the highest quality.

We ship orders throughout the European Union - shipping is free. We also serve other European countries, including Switzerland, Norway and the UK. If you are looking for shipping to another country, visit our melomoon page for your region.

Just go here and enter your order number.

Check order status here.

Yes, but you need the bed legs extended by 20 cm to install the drawer. You can find the drawer in the children's furniture tab .

Yes, you choose the side of the input during installation.

Yes, you can find them here.

Yes, but the product must be in its original packaging. To report a return, please contact us by email shop@treetale.eu.
You can make a return within 30 days of receiving the product without giving a reason.

Contact us by email at shop@melomoon.eu with your order number and photos of the missing/damaged item - we will quickly replace it!

Report it to us at shop@treetale.eu, and the missing or damaged part will be sent immediately.

In the body of the email, mention :

Our claims department will respond to your message most likely the same day.

Yes! Returns within the European Union are completely free of charge.

Yes, within 100 days of receiving your order, provided the product is in its original packaging.

Yes, we cover the cost of return.

Our beds have railings of about 33 cm in height, ensuring the full safety of the child. In Kids House Bed Luna, Kids House Bed Ay and Kids House Bed Tanoshi models, the height of the railing is 19 cm.

No! Our beds come with clear electronic manuals. Assembly takes about an hour and requires only basic tools.

The dimensions of the bed are slightly larger than the surface of the mattress, which guarantees the stability of the structure. You can find the exact dimensions in the product descriptions on our website.

Our beds are offered as standard in natural wood color and in the most popular sizes. However, if you have an idea for a small modification - such as a different length, an additional railing or a detail - write to us! We are a small manufactory, so sometimes we can adapt to individual needs.

It is best to choose a mattress with the same dimensions as the sleeping surface. This means that for a 160x80 bed you need a 160x80 cm mattress.
For beds with railings, we recommend mattresses with a height of 12-14 cm, such as models Nike Bed mattress 12cm, Memory Bed mattress 14cm and Klio Bed mattress 10cm.

The mattress should be 10 cm shorter than the length of the bed, for example, a 190x90 cm mattress fits a 200x90 cm bed. The recommended maximum height is 12 cm, so that the drawer can close freely.

Yes, we manufacture them from natural, certified pine wood. Handmade and rounded edges ensure maximum safety and comfort.

Yes, the front railing can be removed on the Toddler Bed, Kids bed Moon and Toddler Bed, Kids bed Mei models, and the entire railing on the house structures.

Yes! The Toddler Bed, Kids bed, House bed Kuu-Moon 2-in-1 and Toddler Bed, Kids bed, House bed Luno-Moon 2-in-1 models offer the possibility to remove the roof and modify the structure.

Yes, we offer a Additional Leg Extension - Risers with which you can raise the bed height by 10 or 20 cm.

Yes, but it will be necessary to raise the legs by 20 cm. You can find drawers and other accessories in the Bed accessories section.

Yes, when placing an order, you can specify whether the entrance should be on the left, right or in the middle.

All instructions are available on our website in the Manuals section.