P R I V A C Y P O L I C Y
1. ABOUT US
The Website https://melomoon.eu/ (referred to as “Website”) is operated by SelectWood Sp. z o.o. with our registered office at Łódź (Poland), company number 0000888495, tax number 7292737572.
You may conctact us by post: ul. Kunickiego 16, 95-200 Pabianice, Poland or email: shop@melomoon.eu, phone: +49 3347 937 99 73 or through the contact form on the Website.
SelectWood Sp. z o.o. is the data controller of the your personal data.
2. GENERAL
The Privacy policy (referred to as “Privacy policy”) tells you how we collect and process personal data and cookies on the Website. Please: (1) read through these Privacy policy carefully before using the Website, (2) print a copy for future reference, (3) also read our terms and conditions section regarding your personal information.
We use your personal data fairly, lawfully and in a transparent manner.
We reserve the right to change these Privacy policy at any time. Any such changes will take effect when posted on the Website. Please read the Privacy policy on each occasion you use Website.
The information on the Website is in English, all communications will be in English.
If you have a complaint about personal data please contact us. We constantly strive to solve potential disputes with our customers on our own. In case of a dispute you may use an alternative consumer dispute resolution by a consumer arbitration body.
If any provision of these Privacy policy are determined to be invalid, unlawful or unenforceable the remainder of these Privacy policy shall continue to be valid and enforceable.
3. PROCESSING OF PERSONAL DATA
Personal data means any information relating to you and that identifies you, directly or indirectly.
We process the following categories of personal data: contact information; activity and order of product on the Website; account information; complaints and requests information.
We will collect personal data when you will give us consent to do so, or the processing is in our legitimate interests and not overridden by your rights, or we have a legal obligation to collect or disclose personal data from you.
We collect most of this personal information directly from you through the Website, telephone, text or email, post, which may include: name, surname, address, email or telephone number (we process personal data with your consent).
Also we can get personal data from you when you:
– will start an order process, we collect and process information which may include: name, surname, payment information, delivery address, email and telephone number (we process personal data to perform a contract with you);
– create an account on the Website, we collect and process information which may include: name, surname, address, email and telephone number (we process personal data to perform a contract with you);
– will bring a complaint or request, return a product we collect and process information which may include: name, surname, address, email (we process personal data to comply with our legal and regulatory obligations).
Also we can get personal data from you to improve legal compliance and legitimate interest.
We process personal data for following purposes:
– to process and fulfill your order;
– to register and manage accounts on the Website;
– to perform support and contact you, to process complaints, requests and reply to your questions;
– to establish, exercise, execute or defend legal claims.
4. SHARING OF THE PERSONAL DATA
We share personal information with third parties we use to:
– deliver products to you, e.g. payment service providers, warehouses and delivery companies;
– help us run our business, e.g. marketing agencies, website hosts; repair and alteration providers.
We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.
The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA. Such staff may be engaged in, among other things, the fulfilment of your order. Your personal data transferred outside of the EEA will be protected with necessary legal protections in a way that our suppliers guaranty high level protection of personal data.
5. HOW LONG WE KEEP THE PERSONAL DATA
We will keep your personal information while you have an account with us, or we are providing products to you.
Also we will keep your personal information for as long as is necessary:
– to respond to any questions, complaints or claims made by you;
– to show that we treated you fairly;
– to keep records required by law.
We will not retain your personal information for longer than necessary for the purposes set out in Privacy policy.
6. SECURITY OF PERSONAL DATA
We have appropriate security measures to prevent personal data from being accidentally lost or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it.
We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
7. YOUR RIGHTS
You have the following rights about your personal data:
– right to be provided with a copy of your personal data (Access);
– right to be informed about how we process personal data (To inform)
– right to require us to correct any mistakes in your personal information (Rectification);
– right to require us to delete your personal information (Erasure);
– right to require us to restrict processing of your personal data (Restriction of processing);
– right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to third a party (Data portability);
– right to stop process personal data (To object).
To exercise any of above rights please contact us by post: Kunickiego 16, 95-200 Pabianice, Poland or email: shop@melomoon.eu
Also you have the right to lodge a complaint with the supervisory authority. If you do not consider that your personal data has been handled correctly by us or you are not happy with our response to any requests you have made regarding our use of your personal data, you have the right to make a complaint to the International Commissioner’s Office (ICO), you can find details about how to do this on the ICO website at https://ico.org.uk/concerns/ or contact at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AFor by calling their helpline on 0303 123 1113.
8. COOKIES
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device if you agree.
Cookies allow the Website to recognize your device. Cookies help your browser to navigate through the Website by allowing you to sign in automatically and by remembering settings you selected during earlier visits.
More information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies.
By using the Website, you agree to us placing these cookies on your device and accessing them when you visit the Website in the future. You can stop cookies being used on your device by activating the setting on your browser that allows you to block the deployment of all or some cookies. Please note, if you use your browser settings to block cookies you may not be able to access all or parts of the Webiste.
9. TYPES OF COOKIES
We use the following cookies:
– Strictly necessary cookies, they are required for the operation of the Website, they are necessary for the safety, security and integrity of the Website (for example they help support the structure of the pages that are displayed to you, help to improve navigation and allow you to return to pages you have previously visited on the Website);
– Performance cookies, they allow us to recognize users and see how users use the Website, it helps us to improve the functioning of the Website (for example, by ensuring that users are finding what they are looking for);
– Functionality Cookies , they are used to recognize you when you return to the Website (for example we can personalize content for the user, remember user preferences);
– Targeting cookies, they will collect information about user browsing habits on the Website and allow us to show you adverts while you are browsing on the Website (for example we can improve our marketing activities);
– Analytical Cookies, they help us to count the number of visitors of the Website (for example we can prepare statistics on how the Website is used).
10. LAW AND JURISDICTION
This Privacy policy and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England. The parties irrevocably agree that the courts of England shall have non-exclusive jurisdiction to settle any such dispute or claim.