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Complaints

Guarantee 2 years

All our products come with a solid 2-year guarantee. As soon as there is a problem with your bed or any other product from our shop, please send us an email to shop@melomoon.eu. Someone from our team will contact you within 48 hours to resolve the issue.

Damaged consignments

Sometimes the parcel can be damaged during transport, but this happens very rarely. In this case, please write to us and we will send you new elements immediately or offer you another solution to the problem. We do everything we can to ensure that your child can enjoy a fully-fledged handmade product 🙂

Complaints

  1. The Seller undertakes to deliver Goods free from defects.
  2. The Seller shall be liable towards the Customer who is a Consumer, under warranty for defects in accordance with the provisions laid down in Article 556 – 576 of the Civil Code.  In relation to the Customers who are Entrepreneurs warranty is excluded.
  3. Complaints should be sent to the following address: SelectWood sp. z o.o. , Kunickiego 16, 95-200 Pabianice, Poland or the electronic mail address: shop@melomoon.eu
  4. In order for the complaint to be processed, the Customer should send or deliver the Goods in question, attaching the proof of purchase, if possible. The Goods should be delivered or sent to the address mentioned in point 3.
  5. The Seller undertakes to process each complaint within 30 days.
  6. If there are any deficiencies in the complaint, the Seller shall request the Customer to supplement it as necessary, immediately, but not later than within 7 days from the date when the Customer received the request.

 

OUT-OF-COURT WAYS OF SETTLING COMPLAINTS AND PURSUING CLAIMS

  1. The Customer who is a Consumer has, among others, the following possibilities to use the out-of-court ways of settling complaints and pursuing claims:
    1. he has the right to refer to a permanent amicable consumer court operating by the Commercial Inspection with a request to settle a dispute arising out of the concluded Sales Agreement;
    2. has the right to refer to the voivodeship inspector of the Commercial Inspection with a request to initiate mediation proceedings for amicable settlement of the dispute between the Customer and the Seller;
    3. may obtain free support for settlement of the dispute between the Consumer and the Seller, using also the support of the poviat (municipal) consumer rights adviser or a social organisation whose statutory tasks include protection of Consumers (among others, the Federation of Consumers, the Society of Polish Consumers). The advice is provided by the Federation of Consumers on the toll-free number of consumers’ hotline +48 800 007 707 and by the Society of Polish Consumers at the electronic mail address porady@dlakonsumentow.pl.
    4. may report his complaint via the European ODR platform available at the address:http://ec.europa.eu/consumers/odr/.

 

CONTACT

SelectWood Sp. z o.o.

E-mail: shop@melomoon.eu

Address: Kunickiego 16, 95-200 Pabianice, Poland